Survey of customer satisfaction

To ensure consistent high quality of our products and services, we depend upon your assistance. We kindly ask you to complete this questionnaire, your honest opinion is very important to us. Of course, all information provided is voluntary and is treated with utmost confidence. The sheet can be completed anonymously.

Company

Street

Postcode /Town

Country

Contact

Phone

E-Mail

Distribution

Availability of sales force
Please select++ (excellent)+ (good)- (okay)-- (bad)

Quality of advice
Please select++ (excellent)+ (good)- (okay)-- (bad)

Quality of product range
Please select++ (excellent)+ (good)- (okay)-- (bad)

Quality of ongoing support
Please select++ (excellent)+ (good)- (okay)-- (bad)

Handling of complaints about product issues
Please select++ (excellent)+ (good)- (okay)-- (bad)

Order processing

Availability of clerk in charge
Please select++ (excellent)+ (good)- (okay)-- (bad)

Labelling and packaging of products
Please select++ (excellent)+ (good)- (okay)-- (bad)

Compliance with your despatch instructions
Please select++ (excellent)+ (good)- (okay)-- (bad)

Delivery times
Please select++ (excellent)+ (good)- (okay)-- (bad)

Handling of complaints about order-/delivery problems
Please select++ (excellent)+ (good)- (okay)-- (bad)

Product

Product quality
Please select++ (excellent)+ (good)- (okay)-- (bad)

Product performance
Please select++ (excellent)+ (good)- (okay)-- (bad)

Cost effectiveness
Please select++ (excellent)+ (good)- (okay)-- (bad)

How do you rate the handling?
Please select++ (excellent)+ (good)- (okay)-- (bad)

Customer loyalty

Would you recommend our services?
Please select++ (excellent)+ (good)- (okay)-- (bad)

Suggestions to improving our services?

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